Shared Services Optimization

Client Initiative Situation How We Helped Outcome


Global, Multi-billion Dollar Leader in 3D and Product Lifecycle Management Solutions



Shared Services Optimization, including Procure-to-Pay



After consolidating business support functions into five Shared Services Centers (SSCs) worldwide, our Client, a global leader in 3D and Product Lifecycle Management Solutions, determined that internal customer satisfaction levels were declining. Senior management described the decline in satisfaction as “a crisis situation.”


How We Helped

RGP was able to convince the North America CFO that, together, we had the capabilities to turn the situation around.

With our KPI and P2P subject-matter expertise and extensive functional/industry experience we were able to manage and execute:

  • Accurate and reliable KPI processes (with automated management dashboard), which pinpointed the root cause of sub-standard performance.
  • New Procure-to-Pay (P2P) processes that allowed the North American SSC to become a worldwide leader in Accounts Payable performance.
  • Innovative paperless processing that revolutionized the way the Client managed its P2P function.