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Human Agility in the Now Of Work
How can you harness the forces of disruption?

Like waves rushing toward shore, the forces of change never stop. Rather than fighting the inevitable turbulence, how can you overcome obstacles and take advantage of these forces to power your own forward momentum?

Surviving and thriving in tomorrow’s world will require the building of an organizational change muscle.

Craig Thielen, Chief Essentialist™ – Business Agility, Trissential

Agility is the answer.

What emerged from our research is a recipe for agility—one which demands that organizations
disrupt themselves through radical empathy.
Continuous Listening is the core ingredient that binds it all together—and supercharges your ability to nimbly respond to disruptions and realize more benefits during major change events.

Scroll to see the characteristics of an agile Organization
DISRUPTION

The Business Agility Ecosystem

Continuous Listening
Resilient Operations
Rapid Response to Market Changes
Enhancing Partner Readiness
Nimble Finances
Proactive Investment
Culture of Flexibility
Practice Conscious Culture
Leadership Adoption of Ideas
Distributed Leadership
Strong Organizational Alignment

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Explore the Themes

Continuous Listening

In times of rapid and seemingly uncontrollable change, listening matters more than ever. Organizations that practice Continuous Listening fare better than those that don’t. It’s become the glue that supercharges your ability to benefit from change.

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Continuous Listening
Related Concepts
Continuous Listening

Nurture a Shared Sense of Purpose

A strong shared sense of purpose can supercharge your organization’s ability to accomplish big things, while a weak one holds you back. When built on a framework of Continuous Listening, this shared sense of purpose helps align your organization’s vision with your industry, customer base, leadership and workforce.

Make Strategic Investments by Constantly Prototyping

When information from listening channels aligns with a shared sense of purpose, it reveals opportunities to try new things. Those practicing agility at scale will prototype constantly, creating a feedback loop within their Continuous Listening framework to make smart, proactive investments and speed response to market changes.

Invest in Workplace and Customer Experiences

With the wild shifts in workplace culture that occur with adverse change events, workplace experience becomes vital. Strategic investments in that experience can reinforce a culture of flexibility, increasing innovation, improving employee engagement, reducing turnover, and ensuring that your organization successfully navigates macro events.

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Distributed Leadership

To harness the power of disruption, leadership must be distributed, inclusive and constantly listening. Because eyes and ears that could perceive an opportunity have the potential to come from anywhere—from the office newbie up to the C-suite executive.

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Distributed Leadership
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Distributed Leadership

Radical Transparency of Vision Drivers

Connecting employees to your organization’s “why” not only helps keep everyone personally engaged, but also drives strong organizational alignment. And by combining strategy with radical transparency, leaders can engender a culture where employees are able to freely exchange ideas without creating lasting conflict.

Leading Through Change

Active leaders partner with their workforce in times of adversity, leading through change rather than directing the team from a safe distance. It’s this active support that forms the basis for sustaining your organization through adverse change events—and emerging better and smarter.

Diversified & Distributed Perspectives

Distributing leadership and perspectives helps create a culture where power is shared and influence is encouraged. By also tapping into the knowledge and experience of a broader section of society, you can build a more diverse and inclusive workforce. And by embracing diversity in the C-suite, your organization will be better equipped to face adverse change events.

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Resilient Operations

Agile organizations can constantly exercise resilience by being ready to bounce back when new ideas fail.

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Resilient Operations
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Resilient Operations

Building the Organizational Change Muscle

Every time an organization lives through a major change event, it develops communal knowledge and experience, forming a sort of muscle memory. A cycle of failed change reinforces fear of change and resistance, while a cycle of successful change reinforces innovation and a willingness to embrace change.

Proactive Management of Macro Events

When a macro change event occurs, some companies choose to take a rapid response while others focus more on research and strategy. Both approaches can be successful, but leaders with strong executive intelligence can act as proactively as possible, making important decisions swiftly, even when key information is missing.

Global Continuity Planning for the Painless Response

Most organizations have created a business continuity plan (BCP) for prevention and recovery from potential threats, but what happens when there’s a global threat? Moving forward, all companies must plan for such disasters in order to navigate the global change events of tomorrow.

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Nimble Finances

Funding an organization that practices constant innovation requires a different level of dexterity, enabling leaders to relentlessly pursue the vision with an agile mindset and make decisions without burdensome financial constraints.

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Nimble Finances
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Nimble Finances

Proactive Monitoring & Reallocating Funding

Organizations practicing Continuous Listening are uniquely equipped to support real-time financial monitoring. This empowers financial teams to respond more proactively to business needs and capitalize on opportunities by deprioritizing revenue and redirecting funding as needed to rapidly respond to market changes.

Capitalizing on Change Events

When adverse change events occur, adopting financial risk becomes more critical in order to capitalize on opportunities that the event presents. Without the ability to adopt such risk, your organization will be more likely to regress into earlier stages of growth.

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Culture of Flexibility

Flexibility, when embedded within organizational culture, plays a significant role in how successful companies are in navigating macro events. Companies with a deep-rooted culture of innovation, fueled by an agile workforce and managed with empathy, are more likely to experience benefits from macro events.

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Culture of Flexibility
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Culture of Flexibility

Agility as a Human Element

People with agility are constantly disrupting themselves, adopting a personal mantra of continuous improvement. These individuals are comfortable with uncertainty and are likely to embrace change rather than become fatigued by it. As a result, they’re extremely coachable and eager to learn through continuous communication and collaboration.

Empathetic Management & Core Working Hours

Empathy enables managers to respect each team member’s unique needs, assigning work that supports both performance and satisfaction. This becomes especially critical during a crisis, when burnout flares, and people struggle to separate work and home. Flexible work location and core working hours reinforce culture by respecting everyone’s need for work-life balance.

Diversifying Thought & Workforce Models

Companies that support alternatives to the traditional 9-to-5 work week—such as remote work, flexible hours, work shares and gig work—experience 7% more benefits than companies that don’t. This accelerating trend supports the democratization of careers and investment in employee potential, allowing organizations to grow teams internally.

11% MORE BENEFITS WHEN ORGANIZATIONS INNOVATE FASTER
16% FEWER OBSTACLES WHEN LEADERS EMBRACE INNOVATION
KEY FINDINGS

A Model for
Human Agility

Taken individually, these factors might seem to deliver only incremental value, but when viewed holistically, the cumulative impact is significant. The more an organization adopts these characteristics of agility and infuses them into their people, processes and technology, the more benefits they realize and value they create.

Culture of Innovation
  • Companies that lead the surge in innovation, changing faster than their peers or competitors, realize 11% more benefits during major change.
  • Companies that rapidly respond to market conditions achieve 12% more benefits than those that do not.
Adaptive & Aligned Leadership
  • Companies whose leaders and employees are aligned on enterprise objectives, organizational goals and future-state vision experience 12% more benefits than those that do not.
  • Organizations with leaders who embrace innovation experience 7% more benefits and 16% fewer obstacles.
Flexibility, Diversity & Empathy
  • Companies that are actively increasing diversity experience 18% more benefits than companies that do not.
  • Companies that proactively invest in workplace experience achieve 12% more benefits than companies.

Agility at Scale

How do organizations remain agile as they grow?
As companies increase in size and maturity, it becomes more challenging to maintain agility. In those that succeed, our research reveals several key concepts that emerge, connecting the core characteristics and playing a bigger role in maintaining agility as the organization grows.

Start-Up

Early on, a company is united by a common vision. The small group of people involved has a personal stake in the company as well as a direct connection to their market. Since Continuous Listening is funneled through this core team, the organization can remain extremely agile with less effort than larger, more mature companies.

Small & Medium Business

As a company matures and team members with specialized skills come on board, more focus is needed to maintain strong alignment between leadership and operations. Continuous Listening is shared across all major functional areas, and market demands make it more difficult to make wise investments on the fly.

Small & Medium Enterprise

When a company grows into an enterprise, the Continuous Listening function is no longer co-owned and requires its own operational framework, as it becomes the glue that makes agility at scale possible. Because leadership no longer plays a central role in Continuous Listening, they must focus on the most impactful ideas. Leaders also find it more difficult to maintain the foundational culture, making it even more critical to practice conscious culture.

Large Enterprise

In the largest enterprises, core business functions are often at risk of becoming silos. With a foundation of Continuous Listening each function can maintain awareness and respect of each other and the market. Large enterprises almost always partner with other companies, and enhancing collaboration is essential to ensure integrated readiness for navigating adverse change events and maintaining business agility at scale.

Early on, a company is united by a common vision. The small group of people involved has a personal stake in the company as well as a direct connection to their market. Since Continuous Listening is funneled through this core team, the organization can remain extremely agile with less effort than larger, more mature companies.

As a company matures and team members with specialized skills come on board, more focus is needed to maintain strong alignment between leadership and operations. Continuous Listening is shared across all major functional areas, and market demands make it more difficult to make wise investments on the fly.

When a company grows into an enterprise, the Continuous Listening function is no longer co-owned and requires its own operational framework, as it becomes the glue that makes agility at scale possible. Because leadership no longer plays a central role in Continuous Listening, they must focus on the most impactful ideas. Leaders also find it more difficult to maintain the foundational culture, making it even more critical to practice conscious culture.

In the largest enterprises, core business functions are often at risk of becoming silos. With a foundation of Continuous Listening each function can maintain awareness and respect of each other and the market. Large enterprises almost always partner with other companies, and enhancing collaboration is essential to ensure integrated readiness for navigating adverse change events and maintaining business agility at scale.

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